Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

Title: Credit Risk Representative

Department: Risk

Reports To: Credit Risk Manager

Schedule: 8:30am - 5:30pm, M-F               

Location:  Nonconnah

FLSA Status:Non- Exempt

1. Serve our members.

2. Collect delinquent accounts including consumer and mortgage in accordance with company policies and federal regulations.

3. Support title and insurance completion with collection letters and calls.

4. Handle questions, complaints, disputes and any other problems that occur within the course of business.

5. Support clerical functions of department including response to online account inquiries, account research and skip a pay processing.

6. Support title and insurance completion with collection letters and calls.

7. Maintain thorough knowledge of all Credit Association collection and loss prevention policies/procedures and NCUA regulations.

8. Support goals of department and company by cross selling other loan, share and ancillary products

9. Must maintain strictly confidential information pertaining to Credit Association, member and employee business.

10. Consistently deliver high level of service with members and staff to ensure all transactions are handled professionally and accurately.

11. Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.

12. Maintains regulatory compliance including the Bank Secrecy Act.

13. Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.

14. Participates in ongoing training for professional and personal development.

15. Maintains a positive, professional attitude and works well with a team.

16. All other duties and responsibilities as assigned.

1. Bachelor’s degree in related field preferred.

2. Three years of collection experience with a minimum of 75 accounts within a financial institution, credit union experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.

3. Thorough knowledge of collections and loss prevention terminology, compliance, and regulatory requirements.

4. Maintain a positive and professional demeanor with members, vendors, co-workers and management.

5. Excellent written and verbal communication and basic math skills.

6. Must be accurate, organized, attentive to details, and manage time well.

7. Proficiency in Microsoft Office.